frequently asked questions

How easy is it to install the window blinds?

This is by far the most popular question we get asked. Installation process is very easy and stress-free and can be done by anyone with no prior building experience but with a bit of patience and basic household tools. All our orders come with a detailed step by step instruction with pictures that would guide you throughout the installation process. A copy of this instruction is also available on our website – please follow this link. Alternatively, if you are within the Auckland region, we will deliver and install your order for a flat fee of $75.

How do I measure my windows correctly?

Please refer to our measurement guide for a step by step instruction of how to measure your windows for various blinds types. This is by far the most important step in the order process. Therefore please double check your measurements and provide the results to us to the nearest millimetre.

How do I clean and maintain the venetian blinds?

The venetian blinds require very limited maintenance. Just use a duster or a damp cloth to clean the blinds when you see a need.

What types of blinds do you sell?

At the moment, Blinds Depot offer PVC and wooden 50 mm Venetian blinds.

Do you provide a warranty on your products?

Absolutely – all our products come with a three year warranty (some conditions apply). For full details please refer to our Terms and Conditions page.

Can I order some samples?

Most definitely! What is more, we strongly encourage all our customers to order free samples of our product before making an order. We normally process and dispatch all our sample requests within one working day. Please use this page to order your samples.

How much is shipping and where do you ship to?

We ship to all our customers, no matter where you are in New Zealand. Cost of shipping for non-rural addresses is $10 per order. Please inquire about shipping to rural addresses. Unfortunately, no International orders at this stage.

How long will it take for my blinds to be delivered?

All our blinds are manufactured within 5-10 working days. We will inform you immediately if there are any delays.

Are there any size restrictions on window blinds?

We are able to make venetian blinds up to 2.4m in width and can cater for most of the window sizes. Please get in touch with us if you have windows wider than 2.4m and we will see what we can do for you.

We are working on a large-scale project and would require a bulk order, do you sell at wholesale prices?

We offer wholesale prices and have experience working with building companies. For more information and pricing, please contact us directly.

What payment options do you have?

We currently accept all major credit cards – Visa, Master Card and American Express. All payments are processed through PayPal for your convinienve, extra security and additional peace of mind. If you do not wish to open an account with PayPal, please proceed with “Pay with my credit or debit card” option on the PayPal payment page. Please contact us if you prefer making a payment via direct credit and we will email you an invoice with our bank account details.